Owner FAQs

  • What property management services do you offer?

    We offer both tenant procurement and full-service property management. From advanced marketing strategies that attract qualified tenants to hands-on management while you’re away, we take care of every detail. Our team works to place the right tenant quickly, handle maintenance, respond to tenant needs, and collect rent—so you can enjoy peace of mind and a truly hassle-free experience.

  • How do you set your rental rates?

    We use in-depth market analysis to determine the ideal rental price for your property. By evaluating local market trends, your home’s features, and its amenities, we set a competitive rate designed to attract qualified tenants quickly. Our goal is to maximize your rental income while ensuring a smooth and efficient leasing process.

  • What type of properties does Pepine Property Management manage?

    We manage a wide range of properties, including single-family homes, apartments, duplexes, multi-family communities, and select commercial spaces. Whether you’re preparing to rent your property or seeking expert management, our experienced team is here to help. Contact us today to learn how we can maximize the potential of your investment.

  • Does Pepine Property Management collect fees for vacant units?

    We prioritize minimizing vacancy by listing your property as early as possible—even before it becomes vacant. Unlike some companies, we do not collect management fees while your property is unoccupied. Our focus is on providing exceptional service, addressing your needs, and securing the right tenant quickly.

  • How does Pepine Property Management process service requests?

    We strive to address service requests within 24 business hours. Tenants can conveniently submit maintenance requests through their online portal, accessible from both a phone or computer. Requests are sent directly to our team, who promptly coordinates with a qualified technician to resolve the issue. For added peace of mind, we also provide an after-hours maintenance contact center, ensuring tenants have support even when our office is closed.

Resident FAQs

  • Can you clarify the rent, deposits, and cost of utilities?

    Rent is due on the first of each month, with a four-day grace period before late fees are applied. The security deposit is typically equal to one month’s rent. Utility costs vary by property and location, and tenants are responsible for all utilities unless otherwise stated in the property’s marketing description.

  • What are your deposits or non-refundable fees ?

    A refundable security deposit starting at one month’s rent is required. The deposit amount may increase based on the applicant’s credit and background screening. Upon application approval, a non-refundable $250 administrative fee is due. If pets are permitted and approved, a non-refundable pet fee of $350 per pet applies, along with monthly pet rent of $35 per pet.. 

  • What are your application process and screening criteria?

    The application fee is $90 per person for all applicants 18 years of age and older, and each applicant must submit their own application. Our screening criteria include the following:

    • Income: Must be at least three times the monthly rent

    • Credit:

    – Credit score of 650 or higher requires a one-month security deposit

    – Credit score between 550–649 requires a double security deposit

    – At least 75% of credit accounts must be in good standing

    • Background: Criminal background screening is required for all applicants

  • How soon are you looking to fill the unit?

    Move-in is required within 30 days of application approval, with a standard move-in window of up to 7 days from approval. If you need to move in sooner than the 7-day window, please contact our team to discuss whether accommodations can be made.

  • What’s your ideal lease duration?

    All of our leases are for a minimum of 12 months. 

Have Questions?

We are happy to answer any questions you have!