Privacy Policy

1. Introduction

This Privacy Policy describes how Pepine Property Management ("we," "us," or "our") collects, uses, shares, and safeguards personal information obtained through pepinepropertymanagement.com, online advertising, Google Ads lead forms, rental analysis requests, and other interactions with our business.

By providing information to us, you acknowledge the practices described in this Privacy Policy. Where consent is legally required, we will request it separately.

2. Information We Collect

Depending on how you interact with us, we may collect the following information:

• Contact Information: Name, email address, telephone number, and preferred method of contact.
• Property Information: Rental property address, property type, number of bedrooms and bathrooms, and other property characteristics voluntarily submitted.
• Rental Analysis Information: Details necessary to evaluate a property's potential rental value.
• Communication Information: Messages, inquiries, requests, and correspondence with our team.
• Website Usage Information: IP address, browser type, device information, pages visited, referral sources, and advertising interactions collected through applicable website technologies.

We collect information you provide directly and information collected automatically through technologies used on our website.

3. How We Use Your Information

We may use the information collected for the following business purposes:

• Responding to inquiries about property management services.
• Preparing and delivering requested rental property analyses.
• Contacting property owners about their submitted requests.
• Providing information about our residential property management, leasing, and tenant placement services.
• Scheduling consultations and property evaluations.
• Improving our website, advertising, and customer experience.
• Measuring advertising performance and understanding lead conversions.
• Maintaining business records, preventing misuse, and complying with applicable legal obligations.

4. Free Rental Analysis Requests

When you request a free rental analysis, we may use your property details and contact information to estimate potential rental income based on available market information and property characteristics.

A rental analysis is an estimate and does not guarantee a particular rental rate, occupancy level, or financial return.

Submitting a rental analysis request does not obligate you to purchase property management services.

5. Google Ads and Lead Forms

Pepine Property Management may advertise through Google Ads and collect inquiries using Google-hosted lead forms.

When you voluntarily submit a Google Ads lead form, the information you provide may be transferred to us so that we can respond to your request.

We may use Google Ads conversion measurement and related advertising technologies to understand the effectiveness of our campaigns.

Where applicable, information may be processed by Google or authorized service providers for advertising measurement on our behalf, subject to applicable privacy requirements and consent obligations.

For more information about Google's privacy practices, visit Google's Privacy Policy.

6. Cookies and Analytics

Our website may use cookies, analytics tools, and similar technologies to understand website traffic, improve functionality, and measure advertising performance.

These technologies may collect information about visits, interactions, browser characteristics, and advertising referrals.

Depending on the technologies enabled, information may be processed by analytics and advertising providers, including Google.

You can manage certain cookies through your browser settings. Where required, we will provide additional consent controls before activating nonessential technologies.

7. Sharing Your Information

We may share information with trusted service providers when reasonably necessary to operate our business, respond to inquiries, or deliver requested services.

Depending on the services we use, these providers may include:

• Website hosting and technology providers.
• Customer relationship management and communication platforms.
• Advertising and analytics providers.
• Property management and rental analysis technology providers.
• Professional advisers or authorities when disclosure is legally required.

We do not sell personal information submitted through our rental analysis forms to third-party lead brokers.

We may disclose information when required by law, to protect our legal rights, or as part of a legitimate business transaction.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and misuse.

No internet transmission or electronic storage system can be guaranteed to be completely secure.

We encourage visitors not to submit sensitive financial credentials, Social Security numbers, or other unnecessary sensitive information through general advertising lead forms.

9. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, maintain appropriate business records, resolve disputes, and comply with applicable laws.

Retention periods may vary depending on the nature of the information, the services requested, and applicable legal requirements.

When information is no longer needed, we take reasonable steps to delete, de-identify, or securely dispose of it, subject to legal obligations.

10. Your Privacy Choices

You may contact us to request information about the personal information we maintain about you, request corrections, or ask us to delete information where applicable.

You may also request that we stop sending optional marketing emails. Marketing emails, where sent, will include an applicable unsubscribe method.

We will review privacy requests and respond in accordance with applicable legal requirements. Certain information may need to be retained for legitimate business or legal purposes.

11. Communications and Consent

If you submit an inquiry or request a rental analysis, we may contact you using the information provided to respond to your request.

Where legally required, we will obtain separate consent before sending promotional text messages, automated marketing calls, or other communications requiring express consent.

Providing information through a lead form does not automatically constitute consent to receive every type of marketing communication.

12. Children's Privacy

Our property management advertising and rental analysis services are intended for adults.

We do not knowingly collect personal information from children under the age of 13 through our advertising lead forms.

If we become aware that such information has been collected, we will take appropriate steps to delete it.

13. External Websites

Our website may contain links to third-party websites and services that maintain their own privacy policies.

We encourage visitors to review the privacy practices of those websites before providing personal information.

14. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technologies, or legal obligations.

Updates will be posted on this page with a revised effective date. Where required by law, we will provide additional notice or obtain consent.